Our unique three-step approach (Assess – Recommend – Implement) to a business process analysis is conducted by our expert team of Business Analysts. During the BPA3 we assess and identify your organization’s business needs. After the assessment, we recommend solutions which often include business workflow reviews, job/skill realignment, or software-systems development components. We also develop an implementation plan to take the recommendations made into your business process strategy. Implementation usually takes a village: Your team, our team, and possibly our business partners.
CRM Solution Selection and Implementation
Sometimes you just need help selecting the right tool (or tools!) to fulfill your mission. Our team is made up of folks who feel you should plan for the future while mitigating surprises. Let us help you find a tool that works for you and your team right now and for your future growth.
While the tool we propose will be easier to use and manage, the implementation and conversion process can be stressful and overwhelming. Most development management staff are not well-versed in CRM jargon and are confused by “tech-savvy” software vendors. In fact, it is during the implementation process that most organizations end up paying for more than they need or, worse, finding out later additional resources are needed. They then end up paying extra for those resources simply due to a lack of experience with software implementation projects.
We recognize your staff is a talented group and good at what they do professionally. We also recognize they may not have the time or the knowledge to research software and manage an implementation project. We are prepared to present software solutions that meet your organization’s needs, negotiate with the vendor for the best possible price, serve as the project manager and work with the vendor’s implementation team to ensure they stay on deadline and within budget.
Process Design and Workflow Solutions
We work hard to understand your business. We don’t just solve IT or operational problems, we solve business problems. Our team of experienced business professionals bring a broad range of business experience to the table to solve problems, not simply deploy the latest technologies. Our process design and workflow solutions typically come with visual design documentation or training guides. These can be visual (that age-old ‘handout’) or a video tutorial for macro, on demand, learning. This value-added training component sets us apart.
Skill Gap Analysis
A skill gap analysis involves defining the skills and knowledge required to complete a task or job and then comparing a person’s current level to that requirement. After identifying the gap between the two, our training professionals work with your team to create a plan to remedy the situation. Investing in the team you have makes a significant impact on your mission. According to the American Society for Training and Development, the underlying causes of skills gaps typically include changing jobs and lack of education and training. Determining the required skill levels usually includes defining the job responsibilities when companies introduce new technologies or processes.
Job Candidate Vetting and Selection
In today’s competitive job environment, you have many qualified candidates from which to choose. To narrow the recruitment process, many organization use our team to vet applicants prior to inviting the candidate to interview in person. We specifically help vet candidates who apply for positions using or managing the software in which we specialize.